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Support FAQ

CAPCOM ID Merger
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CAPCOM ID Migration Information

What is CAPCOM ID?

CAPCOM ID is a unified account used to log into all CAPCOM's web services. Click here for a detailed overview of CAPCOM ID.

Do I need to register both a CAPCOM ID and a CAPCOM Account to use RE NET?

Yes. CAPCOM Accounts were merged with CAPCOM IDs on October 1, 2020, and both are required to use RE NET. CAPCOM ID for login and CAPCOM Account for using web services.

How can I merge my CAPCOM Account with my CAPCOM ID?

Please see this link for the procedure of merging your CAPCOM Account into your CAPCOM ID.

 

Please note, this merger is not an automatic process, and you must initiate the merger.

I did not authenticate my CAPCOM ID and now cannot log in. What should I do?

Registration is required to log into CAPCOM ID. If you encounter an error when logging in, please contact support at this link, please include the error code you received.

I'm getting the error: "Already registered with another CAPCOM ID. Please perform the migration procedure from here." What should I do now?

In this case, your CAPCOM ID account is already registered to a CAPCOM Account. It is possible to carry over your CAPCOM Account information and associate it with your CAPCOM ID. Please follow the transfer procedure described on this page.

I'm getting the error: "It is already registered with another CAPCOM ID. If you want to use a CAPCOM Account, please log in again with that account." What should I do now?

The CAPCOM Account has already been transferred to another CAPCOM ID. Please log in with the CAPCOM ID associated with the transferred CAPCOM Account.

I was unable to transfer my Xbox Live link during the transfer process. What should I do?

We apologize, but in some circumstances, Xbox Live links cannot be transferred. In this case, please link your services with one of the following methods:

1. "External account links" section of the CAPCOM ID Account Page.

2. "Supported games & services" page of your CAPCOM Account.

I merged my accounts without including the game account links. What should I do?

Please use one of the following methods to link your accounts:

1. "External account links" section of the CAPCOM ID Account Page.

2. "Supported games & services" page of your CAPCOM Account.

I would like to unsubscribe from the RE NET newsletter without migrating to CAPCOM ID? What should I do?

If you wish to unsubscribe from email newsletters from your CAPCOM Account without merging with CAPCOM ID, please click on the link below. Click here to unsubscribe from the email newsletter.

I would like to unregister my CAPCOM Account without migrating to CAPCOM ID? What should I do?

If you wish to unregister your CAPCOM Account without merging with CAPCOM ID, please use the link below. Click here if you cannot log in.

Where can I find more information on CAPCOM ID?

Please see the CAPCOM ID Support page.

Where can I find more information on CAPCOM Accounts?

Please see the CAPCOM Account FAQ page.

What is an account link?

Please see this link below for more details on linking game accounts.