Notice Regarding Customer Support temporary closure
Thank you for your continued patronage of Capcom products.
Since beginning in the early morning hours of November 2, 2020 some of the Capcom Group networks experienced issues that affected access to certain systems, we are temporary closing each Customer Supports now.
The reopening date of each Supports has not yet been decided.
We are currently investigating the cause of this issue, and we will inform you of any progress here.
Please note that it is highly possible that we are not able to confirm inquiries which our customers had sent after this issue is happening, so please refrain from making inquiries to the Supports until business resumes.
We deeply apologize for any inconvenience caused by this issue.
(Update on November 6th)
Since our system has recovered from this issue, we resume our Customer Support again.
In addition, some of the inquiries sent between November 2nd and November 6th may not have been received.
If you do not receive a reply from us within a week, we apologize for this inconvenience, but please contact us again.
We sincerely apologize for any inconvenience caused to our customers.
Fill out the following form with the necessary information, and push "Next".
We will contact you once we have checked the details of your inquiry.
We may take some time depending on the content of your inquiry, and some inquiries may not be answered at all.
We appreciate your understanding in this matter. If you use an email whitelist, please add @capcom.com and @capcom.co.jp to the list to ensure you can receive emails from us.
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- Replies sent in English only. / Nos réponses sont en anglais seulement.
Le risposte verranno fornite in inglese. / Antworten werden in Englisch verfasst.
Las respuestas estarán escritas en inglés.